Refund & Returns Policy

Scope

• This policy applies to all direct purchases from Infynity.Dev, including WordPress plugins, WooCommerce extensions, browser extensions, Adobe scripts, and any services agreements, quotes, or Statements of Work (SOW) executed with us.
• For products sold exclusively via Envato Market, payments and refunds are governed by Envato policies and may need to be requested through your Envato account.
• This policy does not apply to purchases made through third parties unless expressly stated.
• Custom development services (web development, app development, custom plugins/extensions) are subject to the terms specified in your SOW or service agreement.

Definitions

• Digital Products: Software, plugins (WordPress, WooCommerce), browser extensions (Chrome, Firefox, Edge), Adobe scripts, source code, and licenses.
• Services: Custom development (websites, apps, plugins, extensions, scripts), consulting, support, training, and other professional work.
• Support: Technical assistance during an active license or support term per plan.
• Ready-to-Purchase Products: Products available for immediate purchase and download without customization.
• Custom Development: Services where we develop solutions specifically tailored to your requirements.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Provide valid proof of purchase (order number, invoice, or transaction ID) and sufficient technical detail for assessment.
• Report a reproducible defect or issue that prevents the product from performing its core advertised functionality.
• Allow us a reasonable opportunity to remediate the issue through support or updates.
• We may require reasonable access (test environment, logs, screenshots) to verify the issue.
• The request must be submitted within the applicable timeframe (see Timeframes section below).

Digital Products

This section applies to ready-to-purchase digital products including WordPress plugins, WooCommerce extensions, browser extensions, and Adobe scripts.

• Due to the nature of digital goods, sales are generally final after delivery/download.
• Refunds may be considered only if the product cannot perform the core advertised functionality on a supported environment after we are given a reasonable chance to fix it.
• Incompatibility with heavily customized environments, unsupported third‑party themes/plugins/services, or outdated software versions does not qualify for a refund.
• Change of mind, subjective dissatisfaction, misunderstanding of features, or failure to read product documentation are not valid reasons for refunds.
• Once a license is activated or linked to a production domain, or used to obtain support/updates, refund eligibility may be limited.

Product-Specific Considerations

• WordPress Plugins & WooCommerce Extensions: Must be tested on a standard WordPress/WooCommerce installation. Custom themes or conflicting plugins may affect functionality.
• Browser Extensions: Must be tested on supported browser versions. Changes to browser APIs or policies may affect functionality.
• Adobe Scripts: Must be tested on supported Adobe software versions. Updates to Adobe applications may require script updates.

Services & Consulting

This section applies to custom development services including custom web development, app development, custom WordPress/WooCommerce plugins, custom browser extensions, and custom Adobe scripts.

• Payments for time‑and‑materials or completed deliverables are non‑refundable for work performed.
• Deposits/retainers reserve resources and planning and are non‑refundable unless otherwise stated in the contract or SOW.
• If a project is canceled before commencement, administrative or preparation fees may apply as specified in your agreement.
• Partial refunds may be considered for incomplete work if cancellation occurs early in the project, subject to the terms of your SOW.
• Refunds for services already rendered or custom development are generally not provided and, if any, are at our sole discretion based on the circumstances.

Subscriptions & Renewals

• Subscriptions (if offered) renew automatically unless canceled prior to the renewal date per terms.
• Post‑renewal payments are non‑refundable for the current term. You can disable renewal for future terms.
• Cancellations during any trial period (if offered) must occur within the stated timeframe to avoid charges.
• Refunds for subscription renewals are generally not available once the renewal period has begun.

Non‑Refundable Items

The following items are generally non-refundable:

• Custom software work, integrations, and consulting already delivered or in progress.
• Licenses activated, linked to production domains, or used to obtain support/updates.
• Free or discounted bundle items once partially or fully consumed.
• Damage due to misuse, breach of terms, or unsafe/unsupported environments.
• Products or services modified, customized, or altered by you or third parties.
• Support services already provided or consumed.
• Administrative fees, processing fees, or taxes (unless required by law).

How to Request a Refund

To request a refund, please follow these steps:

1. Submit your request via our Contact page: https://infynity.dev/contact-us/ or email us at billing@infynity.dev.
2. Include your order/invoice number, purchase date, product/service name, and a clear technical description of the issue.
3. Attach relevant evidence (logs, screenshots, environment details, error messages) and provide reasonable technical access (e.g., test environment) if needed.
4. Our team will acknowledge receipt within 1-2 business days and may request additional details to verify and attempt a fix first.
5. Please respond to any information requests within 5 business days; cases may be closed if we cannot verify the issue.

Timeframes

• Digital Products: Refund requests for digital products (WordPress plugins, WooCommerce extensions, browser extensions, Adobe scripts) must be submitted within 14 days of the original purchase date.
• Services: For custom development services, timelines specified in the contract or SOW apply. Generally, refund requests must be made before project completion or within the timeframe specified in your agreement.
• Late Requests: Requests submitted outside these windows may be automatically declined unless exceptional circumstances apply.
• Processing Time: Once approved, refunds are typically processed within 5-10 business days (subject to payment processor and bank processing times).

Processing & Fees

• If approved, refunds are returned to the original payment method within 5–10 business days (subject to processor/bank processing times).
• Taxes, bank fees, and transfer fees are non‑refundable unless required by law.
• Store credit may be offered instead of cash refunds in certain cases, at our discretion.
• Refunds for purchases made through third-party payment processors (Stripe, PayPal) will be processed through the same processor.
• For products purchased through Envato Market, refunds must be requested through Envato's refund system.

Disputes & Chargebacks

• Filing a chargeback without a good‑faith resolution attempt with us violates this policy and may result in account suspension.
• We may suspend licenses, support access, and submit necessary evidence to dispute the chargeback.
• Processing and legal fees may apply to unjustified disputes or chargebacks.
• We encourage you to contact us first to resolve any issues before initiating a chargeback.
• If a chargeback is filed, we will work with the payment processor to resolve the dispute, but this may delay the resolution process.

Abuse & Fraud Prevention

• Repeated requests for the same transaction or extensive use followed by a refund request may be deemed abuse and may be declined.
• Fraud, license violations, or breach of terms void refund eligibility.
• We may share necessary information with payment processors and law enforcement as required to prevent fraud and abuse.
• We reserve the right to refuse service or refunds to individuals or entities that engage in abusive behavior.

Physical Returns (if any)

As we primarily offer digital products and services, physical returns are generally not applicable. However, if any physical items are shipped (e.g., manuals, hardware keys, documentation), the following applies:

• Physical items must be returned in original condition with all accessories within 14 days of receipt.
• Shipping/insurance costs are non‑refundable unless the error is on our side.
• A restocking fee of up to 15% may apply depending on the condition of returned items.
• You are responsible for return shipping costs unless the return is due to our error.

General & Governing Law

• This document forms part of the overall agreement between you and YENI BRIDGE LTD. and should be read together with our Terms & Conditions and Privacy Policy.
• Governing Law & Venue: Laws of the Republic of Türkiye; courts of Istanbul, Türkiye have exclusive jurisdiction.
• We may update this policy at any time; continued use of our services or products constitutes acceptance of the updated version.
• If any provision of this policy is found to be unenforceable, the remainder of the policy remains in effect.
• This policy does not affect your statutory rights as a consumer where applicable by law.

Contact

For refund requests, billing inquiries, or questions about this policy, please contact us:

• Email: billing@infynity.dev
• General Contact: contact@infynity.dev
• Company: Infynity.Dev (Operated by YENI BRIDGE Ltd.)
• Address: Dumankaya Miks – NO:48 B-2 BLOK DAIRE 144, TURGUT ÖZAL BULVAR, ATAKENT MAH., KÜÇÜKÇEKMECE, 34307 Istanbul, Türkiye
• Website: infynity.dev

We aim to respond to refund requests within 1-2 business days. Please include "Refund Request" in your subject line for faster processing.